Terms & Conditions

Please remember that this is our family home – we built it, love it and respect it and we hope you do to – please enjoy.

Managers/ Owners: Scott & Debe Brassey Mob: 0428 544 279

Note: Variances can be agreed on but only by arrangement with the owner in writing.

1.    A non refundable Booking Deposit of 50% is required  asap to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.

 2. Balance of Payment of the rental amount must be received in full at least 2 weeks prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it. If paying cash, the full amount outstanding must be paid on arrival, if it's not, the owners reserve the right to charge the full amount (without the cash discount) to the tenants/guest credit card.

3.    Security Bond of $1000.00 must be arranged or paid 4 days prior to your arrival. This can be held against your credit card,  direct transfer or cash and will be returned immediately after the house is checked following your departure. All quality holiday houses hold a security bond. You will need to supply the Owners with your credit card details if you wish this amount to be held against your card.
If a guest, or any person present in the premises with a guest’s permission breaches any of these Terms and Conditions of Letting Management  is authorized, without giving you prior notice, to claim the full amount of the security deposit and you will have no claim against Owners Managers/Cellitosonsmiths. Where the value of the loss or damage caused by the breach of these Terms and Conditions of Letting exceeds the value of the security deposit, Owners/Managers in addition to any other rights may have at law the right to recover from the guest any costs incurred as a result of the breach. An administration fee of $40 will be charged if a bond claim is required to be processed.
Refund of Security Deposit occurs automatically by your banking system unless there is a  Bond Claim which will be processed within 7 days of departure.
 
4.  IF cancellation requested by guest:
The Property Manager will retain 50% of full booking fee for all cancellations made by guests. These charges will be reduced at the discretion of the owner only if the holiday period is able to be fully rebooked (ie; for the same number of days and same price) and the owner incurs no loss of business income. In this event an administration fee of $150 will be retained by the Property Manager. If last minute cancellation of less than 28days notice occurs involving a peak holiday period, ie; all school holidays and 1st December to 29th February, the full amount the booking fee will be retained by the Property Manager. Please discuss all cancellations with the Owners in a friendly manner.

5.  All payments must be processed by Direct Transfer, Credit Card or Cash.  Discounts are given for repeat customers.   

6. Bank Details for Payments – BSB 012-626    Acc: Cellitos - 204502256   Please Reference this transfer with your Surname.

7.         The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances and a full refund of monies paid will apply if this occurs.

8.         Keys – a coded safety key system is in place at Cellitos on Smiths. Duplicate keys are not available. On arrival you will be given a code to enter into the wall mounted system. This will release a panel where you will find the key to enter. This way all guests just remember the code and can come and go freely without the risk of losing keys. The code is changed for each and every booking. It helps to make a note of the key code in your mobile phone.

9.         Free linen included with all weekly bookings.

Weekends and shorter bookings can byo sheets, pillowslips and towels or pay for commercial linen bundles supply only at $30 per queen set and $20 per single set. Please bring your beach towels.

10.       Check in times is usually 3pm and Check-out time is 10am by the latest, to allow time to prepare property for next guests, unless prior arrangements are made with Owners for a late checkout.

11.       Children: Children sleeping in cots stay free. Once in a bed they are considered an additional guest. Due to the nature of this property, i.e. tiled stair wells, nib wall over stair well, high front verandah, fenced swimming pool, etc., children are the full responsibility of the parents/guests and release the owners of the property from any liability. Having stated this, this house is a great house for kids. Keys are available to lock all pool gates.

12.       On Arrival or during your stay if anything is out of order, unclean or damaged please notify the Owner/Manager asap for rectification asap.

13.       Disturbance to neighbours, including excessive noise and/or disturbances arising from guests pets (see below conditions on ‘Pets’), is prohibited and may result in termination of rental and/or loss of Security Deposit. Noise must be reduced to a minimum and outside speakers turned off  at midnight on weekends (Friday and Saturday nights) and 10pm on week nights (Sunday to Thursday).  Drunken, obscene and antisocial behaviour will not be tolerated.

14.       The Owners of the premises are not responsible for, and guests hereby release them from any liability in respect of, any injury, debt, damage, loss, cost, delay, expense or inconvenience caused directly or indirectly by events beyond the owner’s control.

15.       Guests Personal  Property -No responsibility will be taken by the Owners for guest’s personal property left in or around the property. We recommend that guests take out travel insurance to cover this.

To maintain a good standard for our tenants/guests, we require certain conditions to be complied with. We appreciate most tenants/guests will respect our property but the occasional abuse requires that we state the following conditions. Scott cleans the pool one hour prior to all guests arriving. A pool scoop is left for guests to use. If the pool requires cleaning after bad weather please contact  Debe and Scott will call in and vacuum the pool. We do not leave expensive pool cleaning equipment for guests to use as many guests have no idea how to operate it.

16.       Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. This property sleeps 10 adults comfortably of which two rooms have bunk beds with double on the bottom and a single on the top.  We also supply two smaller stretcher beds for toddlers and small children learning to sleep in "big beds". Overcrowding is strictly not permitted and may lead to eviction and immediate loss of security deposit.

17.       No smoking inside the house. Ashtrays are supplied in the courtyard area. No cigarette butts to be left on the lawn area or flicked into the pool or neighbouring properties.

18.       Parties and Functions are strictly prohibited. The Holiday Rental price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, wear and tear, repairs etc. Use of this property in this manner will result in loss of your security deposit and/or additional payments and eviction. Small wedding groups will incur an additional cleaning fee of $200.00 this will be quoted in the price.

19.       Damage, Breakages, Theft and Loss are the tenants /guests responsibility during their stay. All damages, breakages and loses are to be reported to the Owners immediately. Repairs etc. will be arranges asap. You will be notified if a tradesperson is coming.                                                        

 The guest will be responsible for damage to the property or premises or loss of or damage to any items at the property, including, but without limiting the generality of the foregoing, floors and floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay to the Owners the full cost of replacement or repair of any such items damaged or lost. All damage, breakages and losses are to be reported to the Owners immediately. All furniture and equipment must be left in the premises as originally found.

20.       No open flame candles are to be used inside the house, on verandahs or decks, in courtyard, pool area or on furniture. Torches are supplied in case of blackouts. Two working smoke detectors are wired into the house.

21.       Large fires in the fireplace are dangerous and prohibited.  When using the internal fireplace please keep the door closed at all times. Keep the air/vent lever pulled OUT to burn the wood slowly once the fire has started. This keeps the house at a comfortable temperature, burns the wood slowly and does not overheat the house. Fire is not to be used in Spring and Summer months. Wood will be supplied by the owners at the appropriate time.

22.       Small Children -If a baby is in your party, please ensure disposable nappies are placed in plastic bags before placing in the bin, and make sure these bins are emptied into the wheelie bins at the end of your stay. DO NOT BRING TEXTAS OR CRAYONS INTO CELLITOS ON SMITHS.

23.       The moving of furniture, such as lounges, indoor dining tables, plants, etc is not permitted.

24.       Premises are furnished to the individual property owner’s taste and style and they take no responsibility for any unmet expectations of tenants /guests, or any changes made by the owner to the d├ęcor, furnishings and equipment in the premises.

25.       Guests will be responsible for costs incurred for retuning TV/VCRs which have been detuned by guests or by the attachment of electronic devices, play stations etc.

26.       If on arrival by a tenant /guest the premises are unclean, or it comes to the attention of the tenant/guest that the premises have been damaged, they must promptly notify the owners and allow contractors or employees access to the premises for the purposes of inspection and if necessary cleaning or repairing of damage.

27.       If you are using the small oil heater in the master bedroom please only operate 4pm – 7am in winter and turn off daily at the wall. Any longer and this room will become uncomfortably hot.

28.       Excess garbage, bottles and boxes will not be collected by Council and must be removed and disposed of by guests, or arrangements made with owners (fees from $30.00 apply). A minimum $30/bin will be charged for use (with or without permission) for excess garbage.

29.       Swimming Pool: Pool gates must be kept closed at all times. No glass or dogs to be taken into pool enclosure. Tenants /guests are responsible for any injury or damage to persons or property arising from the use of this area. Children must be supervised at all times while in pool enclosure. Keys are provided to lock the pool gates if deemed necessary by the parents. No ornamental garden rocks, food or other unusual items to be played with or left in the pool as these deteriorate the water quality and block pool filters.

30.       All rentals are subject to increase without notice, especially in the case of the premises being upgraded or renovated and on instructions from the owner, and in respect of genuinely misquoted accommodation fees. Guests will be given the opportunity to pay the increase or obtain a full refund of the deposit paid.

31.       In the event of any renovation/building work being carried out near the holiday premises, such work is beyond the control of the Owner and we cannot accept responsibility for any disturbance, noise or inconvenience guests may suffer as a result. No discount will be negotiated in these circumstances. We will however, warn you.

32.       Arrival greeting will be attended by the Owner/Manager with a quick walk through to orientate guests to this property. It is at this time that a House Rules Form will also need to be signed.

33. The pink Cellitos on Smiths folder is located in the house on the dining room sideboard. It is a condition of this contract that you familiarise yourself with the charges listed for damage and theft  that will be deducted from your bond if deemed necessary.  If any accidental breakages occur please contact the owners immediately to discuss the matter and resolve bond/cost issues.

34. The cost of the missing or damaged goods will be drawn against your credit card immediately after house inspection (usually within an hour of guests vacating the house) and a text sent to the guest notifying them of this. A followup email will also be sent that evening outlining the matter and the associated costs to be borne by the guest.  It is up to the guest to then make contact with the owner as the owner will not spend any more time trying to reach the guest as it is assumed that the guest knows about the damage and will not respond in an attempt to avoid paying for the damage. Experience dictates that I need to write the previous sentence.

Charges Include, but are not limited to:

$2000.00 per lounge chair unit (there are three in total) to replace if damaged.

$1500.00 for any one room to be re-carpeted.

$200.00 per one square meter of lawn that is dead or damaged requiring replacement.

$300.00 per wall for plaster or paint repair.

$80.00 per damaged/missing kitchen appliance.

$50.00 per damaged gauze/fly screen.

$50.00 per lounge/bedroom cushion missing or damaged.

$400.00 per missing/damaged Cycad or large potted plant.

Full replacement cost of any item damaged by a pet.

Full costs will be charged for all other items requiring repair or replacement following your visit.

Associated with any of the above or other repair/replacement costs is an administration fee of $100.00. This is to cover our expenses in corresponding with the guest relating to the damage, bank charges, sourcing the item, driving over 180kms to collect goods, shipping/freight, travel time, assembly time etc.etc.. We do not live close to major shopping centres and often need to source major goods from Taree or Newcastle.

Sleeping in unmade beds: charge $50.00.

Postage – full rate for time and packaging $20 plus COD via Australia Post.

35. Canoe - a large stable beige coloured canoe is available free for guests use. Four adult life jackets are supplied by Cellitos on Smiths. If you wish to take your children in the canoe parents will need to supply aged appropriate well fitted life jackets for their children. We strongly suggest you only paddle near the foreshore as the wind can come up quickly mid afternoons out in the middle of the lake. When finished the canoe must be locked to the tree using the bike lock. The oars are kept in the garage.

36.       Pets:

a)         Permission from the property owners is required before tenants /guests to bring pets of any kind.

b)         A maximum of 2 small well behaved dogs are allowed due to the small backyard area . Unfortunately previous guests would leave their large dogs unattended in our back yard where they would cause severe damage to our lawn and chew our outdoor furniture hence we are no longer able to cater for large dogs.

d)         Dogs must be kept outside as much as possible however well behaved dogs are permitted to sleep on the tiled lounge area at night near the fire. No pets are permitted to enter the carpeted bedrooms in the house. Evidence of this at cleaning time will incur and additional 3 hr cleaning charge at $75 per hour. Dogs are permitted to sleep on their mats in front of the fireplace on the tiled areas only. Dogs that dig holes in lawns or puppies that chew furniture will not be welcome and owners run the risk of losing their bond. Pets must be flea free and clean on arrival.

e)         All dog waste must be placed in plastic bags and disposed of in the garbage.

f)         Dogs must not be allowed to wander on to neighbouring properties nor disturb the neighbours with prolonged barking.

g)         Dogs are not to be washed in showers or baths inside the house or in the swimming pool. There is an outside shower at the rear of the house  that can be used for this purpose as well as a garden hose.

h)         Tenants /guests are fully responsible for any damage incurred by the dogs including damage to furniture, gardens, gauzes and lawns etc.

i)          The property owners reserve the right to have dog s (pets) removed if the above conditions are not adhered to. Automatic loss of security deposit will apply.

j)Pets are not permitted to swim in the pool for hygiene reasons and the fact that we have families with small children and infants visiting and using the pool. They are also not to be washed in the showers in the house. Please hose down your pets outside. Pets are not to use the verandah day bed as their dog bed. An additional cleaning charge of $80.00 will be charged if the day bed smells like dog.

k) Pets are not to be left unattended at any time in the backyard as in a strange environment they will bark incessantly and try to dig out to find you. Leaving them alone in a strange house stresses them so please keep your pets with you at all times.

Thankyou.

Scott & Debe
Cellitos on Smiths

© 2016 Cellitos | Privacy Policy | Sitemap | Website by Basic Data Solutions
Facebook